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Oracle Services

ORACLE SUPPORT

Sattrix provides a full range of flexible support services tailored to the specific requirements of your own Oracle estate, which ensures the availability, performance and security of your systems across the entire Oracle red stack, from Applications to Database

Oracle products are the foundation of your business

We deliver support for Oracle ERP and Oracle Database that increases your ROI, frees up your time and decreases your
total maintenance costs. We can help with all your application management needs.

Our Oracle Services



Support

We offer a comprehensive range of services around Oracle E-Business Suite and Oracle databases enabling global organizations to enhance their processes.

Interoperability Support

To help manage the changes in diverse application, database, and other computer system layers of any technology stack that can ripple across SAP and Oracle enterprise applications

Upgrade Services

We help you assess, understand and complete your upgrade in the most cost and time efficient way, delivering the maximum business benefit for you with new features and functionality to facilitate more efficient operations, with decreased operational costs, faster reporting and a reduced need for costly customisations.

Database Support

Our Oracle support service is a DBA-developed monitoring suite that allows us to be lightning fast in our reactions to potential issues. However, the design of your service, the SLA, and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service.

Security and Vulnerability Support

We provide third-party applications support and managed services to deliver full stack Oracle and SAP security and vulnerability support and services

Third-Party Support

Ultra-responsive, best-in-class break-fix support, tax and regulatory updates, and general inquiry support at the industry’s lowest price point – includes a powerful set of technology advisory services delivered from our Technology Center of Excellence

Virtualization Support

To better maintain IT infrastructure, reduce cost, enhance system back-up and disaster recovery, improve testing, and gain easier route to cloud



Why consider Outsourced Oracle Support?

Our solutions give you the flexibility to scale up to future infrastructure needs and are open to multiple platforms.
We turn your app ideas into an amazing user experience via high-quality Apps


  • Immediate return on investment

    outsourcing core DBA services typically reduces operational costs by 40% (up to 70% if your production system is required 24×7).

  • Minimise errors and loss of revenue

    our proven Oracle DBA support team will help you de-risk your technology investment.

  • Increase business agility

    with us managing day-to-day system admin, you’re free to concentrate on new projects.

  • Improve efficiencies and maximise uptime

    our Oracle support specialists have experience in RAC, DataGuard and clustering, providing outstanding resilience and uptime.

  • Get great results from all versions

    whether you’re running the newest database release or an older version, our comprehensive expertise means you’ll get the most from your technology.

  • Make sure your database infrastructure is fit for purpose

    our Oracle health checks build a proactive action plan for developing your high-risk items.

  • Significantly reduce downtime

    our customers experience unrivalled uptime and minimal business disruption.

  • Operating System

    total environment support including Windows, Linux, and Unix, all the way up to the application layer, making incident diagnosis effective and efficient.




Sattrix Support’s Oracle EBS managed services options:

  • EBS Applications DBA

  • Oracle Database, all editions and options, includes:


    • Remote monitoring
    • Issue resolution
    • Performance management, i.e., tuning and diagnostics
    • Proactive patching
  • Oracle Middleware, including WebLogic, iAS, SOA/BPEL, and IDM:


    • Remote monitoring
    • Issue resolution
    • Performance management, i.e., tuning and diagnostics
    • Proactive patching
  • Staff Augmentation

What We Support

As a third-party vendor, we are uniquely positioned to
provide services around legacy products in various configurations:

  • Versions:

    11.5.x and 12.x

  • Product Lines:

  • Advanced Procurement Customer Relationship Management Financial Management Human Capital Management Project Portfolio Management Service Management Supply Chain Management Value Chain Execution Value Chain Planning

5 Moments That Define Your Sattrix
Support Experience

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities


About Me

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